Order Process
Consultation
Our initial consultation will require a non-refundable consultation fee. During our initial 60 minute consultation, you will get to meet your designer, Securittee Holloway and discuss your personal style and desired look for your special occasion. This would be a great time to bring in photos of silhouettes you like along with color preference and to know what type of look are you wanting to achieve. Event type is also recommended along with desired hair and overall look are extra pluses that will help to decide on a certain style if you are completely unsure of what you would like. I would be happy to guide you on best looks to fit your body type and personal style.
Booking: When you're ready to book, a 50% deposit is required. All deposits are refundable (minus the consulation fee) for 72 hours from the date the deposit is made. After that, the process of creating your custom garment will begin and changes cannot be made. The remaining balance is due within the next 14 days.
Custom Designs
We often get asked to recreate styles from other designers. Please note that every artist is different, so everything will not be as exact and to the T. Every designer has their own way of creating. Patterns, sewing techniques, fabric choices and personal way of style is what makes each design unique. Though we are honored for the challenge of re-creating an exact piece from a designer, we will not create an exact replica of that design since there would be slight differences anyway. So, to avoid any conflict we would rather stay away from situations like these. If you are adamant about having the exact same design, we would recommend ordering from that particular designer, that way you would be confident that what you see is what you will receive. If there are certain details, you like about certain silhouettes we can develop a custom creation based off of those silhouettes.
From Vision to Concept
Once the style is decided, your designer will create a sketch for review. We will also discuss fabric’s and colorways. We keep very limited fabrics in store, however with our fabric connections we can get a variety of fabrics to make your vision come to life. For any fabrics samples that are not in store, we can hand pick samples and have them delivered to our studio and usually have them delivered within 1-2 weeks if not locally available. If you choose this option, we will let you know when the samples come in store for your approval. For samples we can obtain locally, we can have those samples available for review within 3 business days. As a courtesy, we do give our clients a copy of the sketch via email along with fabric samples as part of our consultation. For any reason if you would like to make any changes to your design please let us know within 24 hours of consultation.
Sizing
We are a custom boutique, so to ensure the perfect fit we will obtain measurements the day of your consultation. For best fit, it would be recommended to come with fitted clothes preferably leggings and a fitted top so that your correct silhouette is captured. Bulky or baggy clothing makes it very hard to obtain true measurements. For bodysuits or jumpsuits, we will obtain crotch and girth measurements, so it would be best to wear pants or shorts to obtain your true measurements. We are not held responsible for any measurements made and sent that were not made by us. If you are not local, we can send you a measuring tape and host a video conference to make sure you are measured correctly. At this time, please let us know if you plan to lose or gain weight because once we obtain your sizing and if the garment is too small due to drastic changes we will not be held responsible.
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Production
For special occasion the process will be between 4-6 weeks. If services are needed on short notice, meaning less than 4 weeks from time of consultation to end of production, client is subject to an "Expedite Fee" of $200 in addition to total cost. After your approval of the sketch and fabric samples we will began your order. At this time, please make sure your balance is paid to 50% because we are unable to start your order until payment is made. Your initial payment of 50% will act as your deposit and ensure your fabrics and trims are ordered and in our studio ready for production. Delays on payments will result in delays of your order and we would hate to not be able to serve you for your special day.
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Completion
Close to completion of your order, we will ask you to come in for a fitting. During this time, you will try on your garment. Minor adjustments can be made such as taking in the garment more and making us aware of any imperfections or detail issues with your garment. During the fitting we will make note of any necessary changes and have those adjustments corrected within 3-5 business days. Once everything is completed you will come back in for a final fitting and pick up. Prior to leaving with your garment, we will require a sign off that you are satisfied with your garment. Leaving with your garment and signing off ensures that your garment has been inspected and that you are completely satisfied.
Photography
The customer is welcome to take photographs for personal use during fittings. Their use on social media sites must be agreed with the studio. Prevail Garment Designs LLC will ask the permission of the customer to use images taken during the construction process on the website PREVAILGARMENTS.com as well as social media sites. The customer can request for the images not to be used at any time. The customer will be asked to have a photograph of them wearing the garment taken upon collection, or provide a photograph at a later date, for the studios records and use in the portfolio at prevailgarments.com. Should the customer wish for the image not to be published on the website they can request for it to be excluded.
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No Show Policy: After completion, your garment will be stored for a maximum of 14 business days. After 14 business days, you are in agreement to forfeit your item and payments made.
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Cancellation Policy and Miscellaneous Fees: No refunds will be provided and cancellations aren't accepted once work begins. If alterations to a custom fit item is needed due to weight gain/loss, a $75 fee will be applied to the original cost quoted.
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Rush Fees: There are some instances where I may be able to create a garment within a short period of time depending on the item. A $200 expedite fee will be added with no exceptions!
Return Policy
All garments are made to order. There are no exchanges or returns on merchandise purchased. All sales are final. Any concerns or issues must be expressed within 24 hours of receiving dress. No returns are accepted, upon submitting your payment/deposit. If there is something physically wrong with your garment, please contact me to resolve the issue. I cannot accept returns simply because you’ve changed your mind or because it does not look well on your body type. I will give recommendations based on body type, for silhouettes never worn before it would be recommended to try on items similar to what you are requesting to get an idea prior to creating your design.